Safeheron User & Privacy Agreement

Safeheron User Agreement

LAST UPDATED: May 16, 2022
Thank you for choosing Safeheron service. This Safeheron User Agreement (“Agreement”) is made between you (“you” or “user”) and Safeheron PTE. LTD. (“Safeheron”, or “we”) and is legally binding between you and Safeheron.
Safeheronl hereby reminds you that you must carefully read the full content of this Agreement and other documents mentioned in this Agreement before using Safeheron (“Safeheron” or “App”). Particularly, you must carefully read the section of “Disclaimer and Limitation of Liability” and other sections which are displayed in bold. You must make sure that you fully understand the whole Agreement and evaluate the risks of using Safeheron on your own.
I. Confirmation and Acceptance of this Agreement
You understand that this Agreement and other relevant documents apply to Safeheron and the Decentralized Applications (“DApps”) which are developed and owned independently by Safeheron PTE. LTD. on Safeheron (and excluding DApps developed by third parties).
After you download Safeheron and start to create or join the team, you are deemed as having read and accepted this Agreement, which shall cause this Agreement to become effective and legally binding on both you and Safeheron immediately.
Safeheron may, at its sole discretion, modify or replace this Agreement at any time. The modified Agreement will automatically take effect once it is posted on Safeheron and you will not be notified separately. If you do not agree with the modifications, you shall cease to use Safeheron immediately. Use of Safeheron by you after any modification to this Agreement constitutes your acceptance of this Agreement as modified.
If you are under 18 years old or you are a person of no capacity for civil acts or a person of limited capacity for civil acts, please use Safeheron under the guidance of your parents or guardians.
II. Definition
1. Safeheron: means the MPC blockchain wallet developed by Safeheron based on Ethereum (and other blockchain systems which Safeheron may support in the future) and other supporting tools which are developed for the convenience of the Users when using blockchain systems.
2. User
a) a User must be a natural person who possesses the full capacity for civil acts;
b) if you are under 18 years old, please use Safeheron under the guidance of your parents or guardians. If any person of no capacity for civil acts conducts any transactions on Safeheron or any person of limited capacity for civil acts conducts any transaction which does not commensurate his/her civil rights or act capacity, the parents or guardians of the User shall be liable for the consequences of such transactions.
3. Excluded Person:
a) except for natural persons, persons who have the legal and consciousness ability to conclude this Agreement; or
b) users who are prohibited, restricted, unauthorized, or unqualified to use the service (as defined in this Agreement) ) in any form or method (in whole or in part) due to this Agreement, laws, regulatory requirements, or the provisions of the jurisdiction applicable to the user. For the avoidance of doubt, Chinese Users are also regarded as "Excluded Persons".
4. Terms:
a) Create or join team: Use Safeheron to create or join a team after you accept this Agreement.
b) Wallet Password: The password that the software operation interface prompts you to fill in during the process of using Safeheron wallet, which is used to encrypt and protect the private key shards. As a decentralized application, the wallet password is not stored on Safeheron's servers, and once lost, you need to reset the new password with recovery phrase.
c) Message Notification: The notifications/prompts in the Safeheron software operation interface suggest users follow the steps to operate.
d) Specific Users: Users who should cooperate with Safeheron and disclose Personal Information in order to comply with the laws, regulations, and policies of Singapore and other countries.
e) Private Key Shard: Consists of 256 random bits, the core for the User to hold and use the Tokens.
f) Public Key: Public key is derived from the Private Key based on cryptography and is used to generate blockchain wallet addresses. A wallet address is a public address for the reception of Tokens.
g) Recovery Phrase: Consists of 24 in-order words that are randomly generated, and it is based on BIP39, the industry standard of blockchain. It is a human-readable format of words to back up your Private Key for recovery. It is an easy-to-record form of private key shards, which is convenient for users to back up and keep.
h) Keystore: A file that is encrypted by Private Key Shard or Recovery Phrase and protected by the User’s Wallet Password. Keystore is stored only on Users’ devices and will not be synchronized to Safeheron servers.
i) Cryptocurrency: The cryptocurrencies which are supported by Safeheron currently, including but not limited to ETH, BTC, and so on.
j) Materials: Contents in the columns of “Safeheron Academy”, etc. on Safeheron. The Materials are Safeheron’s proprietary properties. User shall not reproduce or distribute the materials without Safeheron’s permission and authorization.
k) Personal Information: Various information recorded electronically or in other ways that can identify the user's personal identity alone or in combination with other information, including but not limited to the name, date of birth, ID number, personal biometric information, address, mobile number, bank card number of a natural person, email address, wallet address, mobile device information, operation records, transaction records, etc., but does not include the user's wallet password, private key, recovery phrase, and Keystore.
III. Services
1. Create or import team. You may use Safeheron to create a new team or join a team in accordance with this Agreement.
2. Transfer and Receive Cryptocurrencies. You may use Safeheron wallet to manage your digital tokens by transfer and receive, i.e., you may revise the blockchain ledger by signing with your Private Key Shard. Transfer/Send means the payer transfer the cryptocurrencies to the blockchain address of the payee. The actual transfer and receive happen on the blockchain system (instead of on Safeheron).
3. Observe the market. You may use Safeheron to observe the quotation of the cryptocurrency supported by Safeheron. The quotation of each token is captured by Safeheron from the corresponding party and is displayed in the “Wallet” column on Safeheron.
4. Manage Assets. You may use Safeheron to add and manage cryptocurrencies supported by Safeheron.
5. Browse the DApp. Users may connect to DApps and authorize DApp operations through browser plug-ins, Wallet Connect, etc. provided by Safeheron.
6. Transaction History. We will copy all or part of your transaction records from the blockchain system. However, Users shall refer to the blockchain system for the latest transaction history.
7. Suspension of Service. You understand that we are not able to reverse or cancel the transaction because transactions based on blockchain technologies are irrevocable. However, under certain circumstances, we may suspend or limit the function of Safeheron used by a particular User.
8. Other services that Safeheron would like to provide.
IV. Users who use Safeheron must understand that:
1. In order to guarantee the security of users’ cryptocurrencies, Safeheron offers decentralized service which is largely different from the banking and financial institutions. Users shall understand that Safeheron DOES NOT provide the following services:
a) Store users’ Wallet Password (the password users set in Security), local Private Key Shard, Recovery Phrase or Keystore;
b) Recover users’ Wallet Password, local Private Key Shard, Recovery Phrase or Keystore;
c) Freeze the wallet;
d) Report the loss of wallet;
e) Recover the wallet;
f) Rollback transactions.
2. Users shall take care of their devices, back up the Safeheron App, and back up the Wallet Password, Recovery Phrase, local Private Key Shard, and Keystore by themselves as Safeheron doesn’t provide the above services. Safeheron is not able to recover the wallet or wallet password, private key shard, recovery phrase, or Keystore for the cases: a) user’s device is lost; b) user deletes Safeheron App and doesn’t back up Safeheron; c) user deletes and doesn’t back up wallet; d) wallets get stolen or forget wallet password, local private key shard, recovery phrase or Keystore. Nor can Safeheron cancel transactions for the mishandling of Users (such as typing in wrong addresses for transactions).
3. Safeheron does not support all existing cryptocurrencies. Do not use Safeheron to handle any non-supported cryptocurrencies.
4. Safeheron is only a tool for Users to manage their cryptocurrencies and is not an exchange or a trading platform. For the purpose of this Agreement, the word “transactions” only means transferring and receiving cryptocurrencies, which is substantially different from transactions on the exchanges and trading platforms.
5. Safeheron support integrating DApps. Users shall, at their sole discretion, decide whether there would be any risks to accept the services or transactions provided by or to conduct transactions on the third-party-developed DApps and operate as per the third-party DApps’ policies.
V. Your Rights and Obligations
1. Create or Join Team
A. Create or join team: You are entitled to use Safeheron on your device to create and/or join team in accordance of this Agreement. You set Wallet Password and other information and use your wallet on Safeheron to transfer and receive cryptocurrencies on blockchain.
B. Identification verification: Specific Users will be asked to complete identification verification before using Safeheron to comply with related laws and regulations, according to the notification of Safeheron. Specific Users may be asked to provide Personal Information including but not limited to name, ID card number, mobile number, bank card information, etc., without which the Specific Users will not be able to use certain services and the Specific Users alone shall be responsible for the loss caused by their delay in completing the verification.
C. Safeheron may develop different versions of Safeheron software for different terminal devices. You shall download and install the applicable version. If you download and install Safeheron or other applications with the same name as “Safeheron” from any unauthorized third party. Safeheron cannot guarantee the normal operation or security of such applications. Any loss caused by using such applications shall be borne by you.
D. A previous version of Safeheron may stop operating after a new version is released. Safeheron cannot guarantee the security, continuous operation, or customer service of the previous version. Users shall download and use the latest version.
2. Use of Safeheron
A. Users shall take care of their devices, Wallet Password, local Private Key Shard, Recovery Phrase and Keystore by themselves. Safeheron does not store or hold the above information for Users. You shall be responsible for any risks, liabilities, losses and expenses which result from frauds, you losing your device, disclosing (whether actively or passively) or forgetting Wallet Password, local Private Key Shard, Recovery Phrase or Keystore, or your wallet being attacked.
B. Follow the Alert. You understand and agree to follow the Alert pushed by Safeheron. You shall be responsible for any risks, liabilities, losses and expenses which result from your failure to comply with the Alert.
C. You understand that Safeheron undertakes no responsibility to conduct due diligence on the services or transactions provided by third-party-developed DApps. You shall make investment decisions rationally and assume the risks by yourself.
D. Complete the identification verification. If Safeheron reasonably deems your operation or transactions to be abnormal, or considers your identification to be doubtful, or Safeheron considers it necessary to verify your identification documents or other necessary documents, you shall cooperate with Safeheron and provide your valid identification documents or other necessary documents and complete the identification verification in time.
3. Transfer of Cryptocurrencies
A. You understand that you may be subject to daily limits on the amount and times of transfers according to your location, regulatory requirements, transferring purposes, risk control by Safeheron, or identification verification.
B. You understand that blockchain operations are “irrevocable”. When you use Safeheron to transfer cryptocurrencies, you shall be responsible for the consequences of your mishandling of the transfer (including but not limited to wrong addresses).
C. You understand that the following reasons may result in “transfer failed” or “mining overtime”:
a) Insufficient balance in wallet;
b) Insufficient gas for transaction;
c) Blockchain’s failure to execute the code of smart contracts;
d) The transfer amount exceeds the transfer limits imposed by authorities, Safeheron or laws or regulations;
e) Technical failure of the network or equipment;
f) Abandoned transactions result from blockchain network congestion or failure;
g) The wallet address of yours or your counterparty’s is identified as special addresses, such as high-risk address, exchange address, ICO address, Token address, etc.
h) Safeheron has been taken by competent authorities to suspend payment, freeze or otherwise restriction to use.
D. You understand that Safeheron is only a tool for transfer of cryptocurrencies. Safeheron shall be deemed to have fulfilled its obligations once you have finished the transfer and shall not be held liable for any other disputes.
F. Notifications. Safeheron may send notifications to you by web announcements, e-mails, Notification Centre information, popup tips or client-end notices (e.g., information about your transfer or suggestions on certain operations) which you shall be aware of timely.
4. Service Fees And Taxes
A. Safeheron Basic Plan is free but will be charged according to your usage. When you need to pay, you will be prompted and confirmed by you;
B. You need to pay gas when you transfer cryptocurrencies, the amount of which would be on your sole discretion and would be collected by certain blockchain system;
C. You understand that under some specific circumstances, your transfer of cryptocurrencies may fail due to unstable network, but you may still be charged gas by certain blockchain system;
D. You shall bear all the applicable taxes and other expenses that occurred due to your transactions on Safeheron.
VI. Risks
1. You understand and acknowledge that the blockchain technology is a field of innovation where the laws and regulations are not fully established. You may be faced with material risks including instability of technology or failure of Tokens redemption. You also understand that cryptocurrencies have much higher volatility compared to other financial assets. You shall make investment decisions and hold or dispose of the cryptocurrencies in a reasonable way and corresponding to your financial status and risk preferences. You also acknowledge that the market information is captured from exchanges by Safeheron and may not represent the latest or the best quotation of each cryptocurrency.
2. If you or your counterparty fails to comply with this Agreement or fails to follow the instructions, tips, or rules on the website or on the page of the transaction or payment, Safeheron does not guarantee the successful transfer of the cryptocurrencies and Safeheron shall not be held liable for any of the consequences of such failure. If you or your counterparty has already received the payment in Safeheron wallet or third-party wallet, you understand that transactions on blockchain are irreversible and irrevocable. You and your counterparty shall assume the liabilities and consequences of your transactions.
3. When you use third-party-developed DApps integrated into Safeheron, Safeheron strongly suggests you read this Agreement and Safeheron’s Alert carefully, get familiar with the counterparty and the product information and evaluate the risks before you make transactions on such DApps. You understand that such transactions and corresponding contractual relationships are between you and your counterparty. Safeheron shall not be held liable for any risks, responsibilities, losses or expenses that occurred due to such transactions.
4. It is your sole responsibility to make sure that your counterparty is a person with full capacity for civil acts and decide whether you shall transact with him/her.
5. You shall check the official blockchain system or other blockchain tools when you receive Alert such as “transaction failed” or “mining overtime” in order to avoid a repetitive transfer. If you fail to follow this instruction, you shall bear the losses and expenses that occurred due to such a repetitive transfer.
6. You understand that after you create or join a team on Safeheron, your Keystore, local Private Key Shard, and Recovery Phrase are only stored on your mobile device and will not be stored in Safeheron or on the servers of Safeheron. You may change another mobile device to use Safeheron after you follow the instructions to backup your wallet. If you lose your mobile device before you could write down or backup your Wallet Password, local Private Key Shard, Recovery Phrase, or Keystore, you may lose your cryptocurrencies and Safeheron is unable to restore them. If your Wallet Password, local Private Key Shard, Recovery Phrase, or Keystore is disclosed or the device which stores or holds your Wallet Password, local Private Key Shard, Recovery Phrase, or Keystore is hacked or attacked, you may lose your cryptocurrencies and Safeheron is unable to recover them. You shall bear the foregoing losses on your own.
7. We suggest you backup your Wallet Password, local Private Key Shard, Recovery Phrase, and other information when you create a team. Please do not use electronic methods such as screenshots, e-mails, or note-taking apps on mobiles, text messages, WeChat, or QQ to back up any of the above information.
8. In order to avoid potential security risks, we suggest you use Safeheron in a secured network environment. Please do not use a jailbreak or Rooted mobile device. Safeheron shall have no responsibilities for the losses due to the security problems of your own network environment.
9. Be alert to frauds when you use Safeheron. If you find any suspicious conduct, we encourage you to inform us immediately.
VII. Change, Suspension, Termination of Safeheron Service
1. You acknowledge and accept that Safeheron may, at its sole discretion, provide only a part of services for the time being, suspend certain services or provide new services in the future. When we change our services, your continued use of Safeheron is deemed as your acceptance of this Agreement and revisions of this Agreement.
2. You understand that Safeheron may suspend services under the following circumstances:
A. due to the maintenance, upgrading, failure of equipment and blockchain system and the interruption of communications, etc., which lead to the suspension of the operation of Safeheron;
B. due to force majeure events including but not limited to typhoons, earthquakes, tsunamis, floods, power outages, war, terrorist attacks, or computer viruses, Trojan Horse, hacker attacks, system instability or government behaviors, and other reasons, Safeheron is unable to provide services or in Safeheron’s reasonable opinion, continuous provision of services would result in significant risks;
C. due to other events which Safeheron cannot control or reasonably predicate.
3. Safeheron reserves the right to unilaterally suspend or terminate all or part of the function of Safeheron under the following circumstances:
A. Death of Users;
B. If you steal others’ wallets information or devices;
C. If you provide false Personal Information on Safeheron or cheat on the Questionnaire;
D. If you refuse to allow mandatory updates of Safeheron;
E. If you use Safeheron to commit illegal or criminal activities;
F. If you hinder the normal use of Safeheron by other Users;
G. If you pretend to be staff or management personnel of Safeheron;
H. If you threaten the normal operation of the Safeheron computer system by the attack, invasion, alternation, or any other means;
I. If you use Safeheron to send spam;
J. If you spread rumors which endanger the goodwill of Safeheron;
K. If there are illegal acts, other acts in violation of this agreement, and circumstances where the company reasonably believes that the functions shall be suspended.
4. You are entitled to export your wallets and other information within a reasonable amount of time if Safeheron changes, suspends, or terminates its services.
VIIl. Your Representations and Warranties
1. You shall comply with all applicable laws and regulations of the country or area you reside in. You shall not use Safeheron for any unlawful purposes or by any unlawful means.
2. You shall not use Safeheron to commit any illegal or unlawful activities, including but not limited to:
A. Activities opposing the basic principles set forth in the constitution, endangering national security, disclosing state secrets, overturning the government, or undermining national unity;
B. Any illegal conduct, such as money laundering, illegal fundraising, etc.;
C. Accessing Safeheron services, collecting or processing the content provided by Safeheron, intervening or attempting to intervene with any Users, by the employment of any automated programs, software, network engines, web crawlers, web analytics tools, data mining tools, or similar tools, etc.;
D. Providing gambling information or inducing others to engage in gambling;
E. Invading into others’ Safeheron wallets to steal cryptocurrencies;
F. Engaging in any inaccurate or false transactions with the counterparty;
G. Committing any activities which harm or attempt to harm Safeheron service system and data;
H. Other violations and acts that Safeheron reasonably deems to be inappropriate.
3. You understand and accept that you shall be responsible for any violation of law (including but not limited to the regulations of the Customs and Tax) or for breach of this Agreement by you and shall indemnify Safeheron against the losses, the third-party claims, or administrative penalties against Safeheron incurred by such violation or breach, including reasonable attorney’s fees.
4. You confirm that you will pay the service fees charged by Safeheron in time (if applicable). Safeheron reserves the right to suspend the services when the User fails to pay service fees.
IX. Privacy Policy
Your privacy is of utmost importance for Safeheron. Please refer to Safeheron Privacy Policy as updated by us from time to time for relevant privacy protection policies.
X. Disclaimer and Limitation of Liability
1. Safeheron only undertakes obligations expressly set forth in this Agreement.
2. YOU ACKNOWLEDGE AND ACCEPT THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Safeheron IS PROVIDED ON AN “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS. Safeheron shall not be held liable for the malfunction of Safeheron which results from the following reasons:
A. System maintenance or upgrading of Safeheron;
B. Force majeure, such as typhoon, earthquake, flood, lightning or terrorist attack, etc.;
C. Malfunction of your device hardware and software and failure of telecommunication lines and power supply lines;
D. Your improper, unauthorized, or unrecognized use of Safeheron services;
E. Computer viruses, Trojan Horse, malicious program attacks, network congestion, system instability, system or equipment failure, telecommunication failure, power failure, banking issues, government acts, etc.;
F. any other reasons not imputed to Safeheron.
3. Safeheron shall not be held liable under the following circumstances:
A. Users lose their devices, delete Safeheron App or wallets without back-up, forget Wallet Passwords, local Private Key Shards, Recovery Phrases, Keystores without back-up, which results in the loss of their cryptocurrencies;
B. Users disclose their Wallet Passwords, local Private Key Shards, Recovery Phrases, Keystores, or lend or transfer their Safeheron wallets to others, or authorize others to use their devices or Safeheron wallets, or download Safeheron applications through unofficial channels, or use Safeheron applications by other insecure means, which result in the loss of their cryptocurrencies;
C. Users mishandle Safeheron (including but not limited to the wrong address, failure of the node servers selected by you), which results in the loss of cryptocurrencies;
D. Users are unfamiliar with the knowledge of blockchain and their mishandling of Safeheron results in the loss of their cryptocurrencies;
E. Safeheron is unable to copy accurate transaction records due to system delay or blockchain instability etc.;
F. The risks and consequences of users’ transactions on the third-party-developed DApps.
4. You understand that Safeheron is only a management tool for cryptocurrencies which is incapable to control the quality, security, and legitimacy of products and services provided by the third-party-developed DApps, or the authenticity and accuracy of their information and their capabilities to fulfill the obligations under the agreements with you. You, at your sole discretion, decide whether to transact on the third-party-developed DApps. It is the third-party-developed DApps, instead of Safeheron, that transact with you. We kindly remind you to carefully review the authenticity, legitimacy, and effectiveness of related information provided by the third-party-developed DApps before you decide to use the DApps. In addition, you shall also assume all the risks arising from the transactions between you and any third-party exchanges.
5. You acknowledge that Safeheron may provide services to you and your counterparties simultaneously and you agree to waive any actual or potential conflicts of interests and will not claim against Safeheron on such base or burden Safeheron with more responsibilities or duty of care.
6. Safeheron does not warrant that:
A. Services provided by Safeheron would satisfy all your needs;
B. All techniques, products, services, information or other materials from Safeheron would meet your expectations;
C. All the transaction information in digital tokens markets captured from the third party exchanges are prompt, accurate, complete, and reliable;
D. Your counterparties on Safeheron will perform their obligations in the transaction agreements with you timely.
7. You are aware that Safeheron is only a tool for Users to manage their cryptocurrencies and to display transaction information. Safeheron does not provide legal, tax or investment advice. You shall seek advice from professional legal, tax, and investment advisors. In addition, Safeheron shall not be liable for any investment loss, data loss, etc. during your use of our service.
8. You understand that we may change our entry standards, limit the range and ways to provide services for specific Users, etc. at any time in accordance with relevant laws and regulations.
XI. Breach of Contract
1. If Safeheron discovers or receives a report or complains from another person that the user has violated the terms of this Agreement, Safeheron reserves the right to delete and block the related content and depending on the circumstances of the act issues the punishment, including but not limited to warnings, restrictions or prohibitions on the use of some or all of the features, account bans until cancellations, and announcing the disposal results.
2. You understand and agree that you shall be solely liable for any claims, or losses claimed by third parties as a result of your breach of this Agreement or the relevant terms of service, and you shall be liable for any loss Safeheron suffered.
XII. Entire Agreement
1. This Agreement incorporates Safeheron User Agreement, Safeheron Privacy Policy, and other rules posted by Safeheron from time to time.
2. If any provision of this Agreement is found by a court with competent jurisdiction to be invalid, the other provisions of this Agreement remain in full force and effect.
3. This English version and other translated versions of this Agreement (if any) are provided for the convenience of Users, and are not intended to revise the Chinese version of this Agreement. If there is any discrepancy between the Chinese version and non-Chinese version of this Agreement, the Chinese version shall prevail.
XIll. Intellectual Property Rights Protection
Safeheron is an application developed and owned by Safeheron. The intellectual property rights of any contents displayed in Safeheron (including this Agreement, announcements, articles, videos, audios, images, archives, information, materials, trademarks or logos) are owned by Safeheron or the third-party licensors. Users can only use the Safeheron applications and its contents for the purpose of holding and managing their cryptocurrencies. In particular, without prior written consent from Safeheron or the third-party licensors, no one shall use, modify, decompile, reproduce, publicly disseminate, alter, distribute, issue, or publicly publish the abovementioned applications and contents.
XIV. Governing Law and Dispute Resolution
1. The validity, interpretation, alternation, enforcement, and dispute resolution of this Agreement and its revised versions shall be governed and construed in accordance with the Safeheron's national laws. Where there is no applicable law, this Agreement shall be interpreted by applicable commercial and/or industrial practices.
2. In case of any dispute arising from the interpretation and performance of this agreement, both parties shall negotiate in good faith to resolve the dispute. If the parties fail to reach an agreement on the settlement within thirty (30) days, either party may submit the dispute to the competent court where Safeheron is located for arbitration in accordance with its arbitration rules. The arbitration shall be conducted in [Singapore] and the language of the arbitration shall be Chinese. The arbitration award shall be final and binding on both parties.
XV. Miscellaneous
1. If you live outside of Singapore, you shall fully understand and conform to the laws, regulations, and rules in your jurisdictions that are relevant to the use of Safeheron services.
2. During your use of Safeheron services, if you come across any problems, you can contact us through the submission of your feedback on Safeheron.
3. This Agreement is accessible to all Users on Safeheron. We encourage you to read this Agreement each time you log onto Safeheron.
4. This Agreement shall become effective on May 16, 2022. As for any issues not covered in this Agreement, you shall comply with the announcements and relevant rules as updated by Safeheron from time to time.
Safeheron PTE. LTD.
© 2022 Safeheron PTE. LTD. All rights reserved.

Safeheron Privacy Policy

LAST UPDATED: May 16, 2022
We are delighted that you choose to use our App or visit our website. We take our data protection responsibilities very seriously and we have designed our website so that you can browse and use our website without providing personal data.
This privacy policy (this “Privacy Policy”) describes how SAFEHERON PTE. LTD. and our affiliates (“Safeheron”, “we”, “our” or “us”) will collect, use, share and store your Personal Information that we collect in connection with your use of our website at and any of its related or subdomains (the “Website”); in connection with your use of our platform mobile software application and any other software application that we license (the “Platform”); where we act as the controller of your Personal Information (as such term is used in applicable data protection laws); and in connection with other occasions where we collect and process your Personal Information, as further detailed in this Privacy Policy.
For purposes of this Privacy Policy, “Personal Information” is information relating to an identified or identifiable individual. For purposes of this Privacy Policy, Personal Information does not include de-identified or aggregated information and, to the extent permitted by law, does not include publicly available information that is lawfully made available to the general public or information that is lawfully made available from government records.
In order to provide you with the benefits of using our Website and Platform, Safeheron collects certain information about you.
Personal Information about You
The following chart describes representative types of Personal Information that we may collect about you, the circumstances in which this Personal Information is collected, and our purposes for such collection.
Instances of Collection
Types of Personal Information
Purposes for Collection
When you browse or visit our Website
Cookies, analytic tools and log files
Marketing and website analytics to improve performance and user experience
When you request a free trial or a product demo
Contact Information (e.g. name, email address, company name, job title)
Schedule a demo
Send you communications related to the demo
Provide the demo
Send product and company news
Establish a business connection
When you subscribe to our communications
Contact Information
Add you to our mailing list to send you communications
Establish a business connection
When you download a whitepaper or other materials on our Website
Contact Information
Send you the whitepaper or other materials available on our Website
When you register for a webinar that we host
Contact Information
Allow you to register for the webinar
Send you related communications
When you contact us (e.g. customer support)
Contact Information
Process and answer questions
Provide support
Customize your experience
When you create an account and log in
Contact Information
Create your account and enable access to our Platform
Allow you to log in to the Platform
Allow you to enjoy features available to registered users only
When you attend a marketing event
Contact Information
Establish a business connection
When we acquire your data from third-party sources (e.g. social media)
Contact Information
Establish a business connection
When we use the data of our resellers, distributors, agents or finders
Contact Information
Contact our resellers, distribution, agents or finders
Perform/execute the agreement
When we use the data of our service providers
Contact Information
Contact our service providers
Perform/execute the agreement
When you interact with our social media profiles
Contact Information
Your social media profile details
Respond to your request or question
Establish a business connection
Information Collected from Your Browser or Device
We may automatically collect your IP address or other unique identifier (“Device Identifier”) for the computer, mobile phone, tablet or other device (“Device”) you use to access the Website. A Device Identifier is a number that is assigned to your Device when you access a website or its servers, and our computers identify your Device by its Device Identifier. We, and our third-party service providers may use a Device Identifier to, among other things, administer the Website; help diagnose problems with our servers; analyze trends; and track users’ web page movements over time.
In addition, we automatically gather and store certain information about your visit from your browser or Device, such as your browser type, operating system type, length of time on the Website, and how you got to the Website. We may collect this information through the use of server log files and other methods.
Information Collected using Cookies or Other Tracking Technologies
We collect certain information through tracking technologies used on the Website such as cookies (data files placed on a Device when it is used to visit the Website), mobile analytics software and pixel tags (transparent graphic images, sometimes called web beacons or tracking beacons, placed on a web page or in an email, which indicates that a page or email has been viewed, and which may tell your browser to get content from another server). We do this to analyze trends, track user movement around the Website, gather demographic information, and to generally collect information that we may find insightful or helpful. We, or our third-party service providers, may place cookies or similar files on your device for security purposes, and to facilitate Website navigation. We may use social media platform cookies to improve our users’ experience.
Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of the Website may not function properly or may be slower if you refuse cookies. If you block or delete cookies, not all tracking that we have described in this Privacy Policy will stop.
We use cookies provided by Google Analytics to collect statistical information about the use of the Website. We use Google Analytics to learn more about the types of users that visit the Website, their activities on the Website, and to help improve the Website. To provide this service, Google Analytics may collect certain information about you from your computer, including but not limited to: information regarding your visit (such as the pages you visit and the length of your visit), information about your device (such as your IP address), how you got to the website, and other information about you. You can learn more about Google Analytics and how it collects and processes data (including how to control the information sent to Google) by visiting: You can opt-out of Google analytics, here: (this requires you to install a browser add-on).
Certain web browsers may provide an option by which you may request your browser to inform websites you visit that you do not wish your activities to be tracked by cookies or other persistent identifiers, commonly called “Do Not Track Signals”. The Website currently does not respond to Do Not Track Signals.
We may use the Personal Information we collect from you for a variety of purposes, such as to:
  • Provide services through the Platform, authenticate your access to the services and provide analytics services;
  • Respond to your inquiries, questions and requests;
  • Communicate with you about your activities on the Website and, in our discretion, changes to any Safeheron policy or notice;
  • Operate, improve, and maintain the Website and the Platform;
  • Manage our business, including performing accounting, auditing, and other internal functions;
  • Evaluate and improve our services, conduct research and perform analysis, learn more about our users and customers, and enhance the customer experience, including to better optimize and target our marketing;
  • Comply with applicable laws and regulatory requirements, or as requested by government or regulatory authorities;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for that activity;
  • Protect and defend the rights or property of Safeheron; and
  • For purposes disclosed at the time you provide your Personal Information or otherwise with your consent.
Depending on the context, we may rely on one or more of the following legal bases when processing your Personal Information:
  • To fulfill a contract with you or to take steps prior to entering into a contract;
  • For our legitimate interests (we consider and balance any potential impact on you and your rights under applicable data protection laws);
  • To address our legal obligations; and
  • With your consent.
We may also share your Personal Information as disclosed at the time you provide your information, as set forth in this Privacy Policy and in the following circumstances:
Third Parties Providing Services On Our Behalf: We may share your Personal Information with third parties that perform functions on our behalf, such as service providers and vendors that host or operate our Website, analyze data, store data on our behalf, or for other data processing. We maintain an updated list of sub-processors, which is available to customers upon request.
Our Affiliates: We may share your Personal Information with other entities and our affiliates primarily for business and operational purposes, such as business partners with whom we jointly offer products or services.
Business Transfers: In the event that Safeheron is involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be sold or transferred as part of that transaction.
Legal Disclosure: We may transfer and disclose your information to third parties to comply with a legal obligation; when we believe in good faith that the law or a governmental authority requires it; to address fraud, security or technical issues; to respond to an emergency; or otherwise to protect our rights or property or security of third parties, visitors to our Website or the public.
No Sale of Personal Information: We have not sold your Personal Information to third parties, including during the twelve (12) months prior to the date of this Privacy Policy. We are not selling your Personal Information to any third parties for their own direct marketing purposes. We may share non-Personal Information, such as anonymous information or aggregate data, with third parties.
You may be entitled to certain rights relating to your Personal Information. For example, you may be able to:
  • Request, once per calendar year, certain information regarding our disclosure of your Personal Information to third parties for their own direct marketing purposes.
  • Request, twice per calendar year, to know (i) the specific pieces of Personal Information we have collected about you; (ii) the categories of Personal Information we have collected about you; (iii) the categories of sources from which we collected your Personal Information, (iv) our business purpose for collecting your Personal Information; and (v) the categories of third parties with whom we shared your Personal Information.
  • Request to delete the Personal Information we have collected about you. We may deny your request under certain circumstances, such as if we need to comply with a legal obligation.
  • Request to correct the Personal Information we have collected about you, if you believe that the Personal Information we have collected about you is inaccurate.
  • Receive your Personal Information that you have provided to us in a structured, commonly used and machine-readable format and transmit it to other data controllers (data portability).
  • Restrict or object to the processing of your Personal Information for compelling and legitimate reasons relating to your particular situation, except in cases where legal provisions expressly provide for that processing.
  • Lodge a complaint with a supervisory authority in the place of your residence or the location where the issue that is the subject of the complaint occurred.
At any time, you may choose not to receive marketing and promotional communications from us by (i) selecting the unsubscribe link in the communication that we send you or (ii) contacting us using the information provided in the “Contact Us” section below. Please note that even if you opt-out of receiving the foregoing emails, we may still send you a response when you contact us for other reasons related to your use of the Website or Platform.
We use administrative, physical and technical security safeguards to protect the Personal Information that we collect and process. Our security controls are designed to maintain the confidentiality, integrity and availability of your Personal Information and to protect against reasonably anticipated threats. If you believe that your data is no longer secure, please contact us using the information provided in the “Contact Us” section below.
From time to time, we may update this Privacy Policy. If we do, we will note near the top of this page the date that any changes are made and/or when they become effective. By using the Website, the Platform, or by continuing to provide Personal Information to us after these changes are made, you acknowledge and agree to the revised version of the Privacy Policy.
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us to: [email protected]
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Safeheron User Agreement
Safeheron Privacy Policy